Service Delivery

1. Seller and scope

BuzBill is operated by BUZBILL PRIVATE LIMITED, CIN U62091KA2026PTC228193, tax registration number 29AAPCB1675A1ZN, with its registered office at NO 196, BILEKALLI VILLAGE, MICO LAYOUT, Bannerghatta Road, Bangalore South, Bangalore – 560076, Karnataka, India. This policy concerns delivery of our software subscriptions, setup, implementation, training and other services identified in an accepted order. It does not set delivery times for a restaurant’s food or other customer orders.

2. Before you pay

BuzBill offers the monthly software plans shown on Pricing: Counter ₹999, Restaurant ₹1,999 and Multi-outlet ₹2,999 per outlet per month, inclusive of applicable taxes. Standard monthly renewal is manual. Before payment, the written order states the selected plan and modules, outlet count, subscription period, total INR amount and tax breakdown, any separately charged and approved work, delivery scope, customer dependencies and activation or implementation schedule. Custom services are separately quoted; hardware, implementation, migration and provider usage are not included in the monthly price unless expressly stated in the accepted order. Ask sales@buzbill.com to clarify anything missing before accepting the order.

3. Digital access and onboarding

Account access or activation instructions are sent electronically to the authorised customer contact using the agreed contact channel. Subscription activation, configuration, data migration, printer setup and staff training may be separate stages. The agreed order identifies which stages are included. Activation is not represented as immediate unless the accepted order expressly provides for it.

Customers must supply the information and access required for the agreed setup, including accurate menu or item data, tax settings, authorised contact details and any required third-party approvals. Use supported devices and printers and review imported data before operating the account. Integrations depend on the relevant provider’s approval and availability.

4. Delay or non-delivery

If access instructions are missing or a stage is delayed beyond the agreed schedule, email support@buzbill.com or call +91 9900124505 with your invoice or order reference and the affected stage. We will identify the delivery issue and communicate the next step. Cancellation or a refund for an undelivered service is reviewed under the accepted order, the Cancellation & Refund Policy and applicable law. Use the Escalation Matrix if the issue remains unresolved.

5. Physical shipping and hardware

A software subscription does not require physical shipping. If hardware, printed material or another physical item is separately ordered, the written order must identify the seller, goods, delivery location, dispatch or delivery schedule, shipping charges and return or warranty terms before payment. Hardware purchased from another seller follows that seller’s delivery and warranty arrangements.

6. Restaurant order fulfilment

For food delivery, takeaway, table service or another restaurant purchase, the restaurant named on the checkout is responsible for order acceptance and fulfilment. Its checkout must disclose the applicable fulfilment method, estimate, contact and cancellation/refund terms. Restaurant payments settle directly to the restaurant’s own account. See Payments & Restaurant Transactions.