Support
Escalation Matrix
Last updated: 19 June 2026. Use these contacts for support, billing, privacy, security and unresolved service concerns.
| Level | Purpose | Contact | Target response |
|---|---|---|---|
| Level 1 | General support, onboarding questions, login help, basic printer or billing guidance | support@buzbill.com | Within 1 business day |
| Level 2 | Subscription, setup, migration, invoice, printer configuration, report mismatch or unresolved support issue | support@buzbill.com | Within 2 business days |
| Level 3 | Critical outage, data access concern, privacy request, suspected vulnerability or unresolved complaint | support@buzbill.com | Within 3 business days |
| Sales | Demo requests, plan details, launch offers and billing-software enquiries | sales@buzbill.com | Within 1 business day |
Before raising an escalation
Please include your business name, registered phone number, outlet name, invoice or subscription ID, affected user, screenshots or bill numbers where relevant, and a short description of the issue. This helps BuzBill investigate faster.