Legal

Cancellation & Refund Policy

Last updated: 19 June 2026. This policy explains cancellation, refund, credit, setup, hardware and service-credit treatment for BuzBill subscriptions and related services.

Cancellation channelSend requests to support@buzbill.com from the registered business email or authorised admin contact.

Default review timeApproved refunds are normally initiated within 7–10 working days after verification.

Commercial controlSigned order forms or invoices override this policy where they clearly state different terms.

1. Scope

This Cancellation & Refund Policy applies to BuzBill software subscriptions, add-ons, implementation, migration, training, support services, hardware, SMS/WhatsApp credits and other paid services purchased from BuzBill, unless a separate signed agreement, order form or invoice states different cancellation or refund terms.

2. Cancellation requests

Customers may request cancellation by emailing support@buzbill.com. The request should include business name, registered phone number, outlet name, subscription ID or invoice number, reason for cancellation and the authorised requester’s details. Access may continue until the end of the paid billing period unless otherwise agreed or terminated earlier for breach, misuse or legal reasons.

3. First-time subscription refund

For a first-time paid BuzBill software subscription, a refund may be approved if the cancellation request is received within 7 calendar days from subscription activation and the account has not gone live for regular billing, has not completed implementation, and has not consumed paid credits, custom work, migration, training or third-party services. BuzBill may deduct payment gateway charges, taxes already deposited, used credits, implementation effort, migration effort or other charges already incurred.

4. Monthly and renewal subscriptions

Monthly subscriptions and renewal payments are generally non-refundable after activation because access to the service is made available immediately. If a duplicate payment, failed renewal reversal, clear billing error or unauthorised charge is verified, BuzBill may issue a refund or credit note as appropriate.

5. Annual subscriptions

Annual subscription cancellations after the first-time refund window are not automatically refundable. Where BuzBill approves a commercial exception, the refund or credit may be calculated after deducting the used subscription period, discounts, implementation charges, onboarding charges, taxes, third-party fees, consumed credits and any outstanding dues.

6. Non-refundable items

The following are non-refundable unless expressly stated in the order form or required by law: setup charges, implementation charges, menu/data migration, training, customisation, custom reports, integration work, API setup, on-site visits, travel, SMS credits, WhatsApp credits, payment gateway charges, third-party software charges, domain or hosting charges, QR/sticker/printing charges and services already delivered.

7. Hardware returns and warranty

Hardware refunds or returns depend on the invoice, delivery status, condition of the product and manufacturer/seller warranty. Opened, used, damaged, configured, physically altered or customer-damaged hardware is not eligible for refund. Warranty service, repair or replacement may be available through the manufacturer or authorised seller according to the applicable warranty terms.

8. Credits and add-ons

SMS credits, WhatsApp message credits, payment links, third-party API usage, onboarding credits, campaign credits and similar usage-based add-ons are non-refundable once allocated, consumed or purchased from a third-party provider. Unused credits may expire according to the plan or provider terms.

9. Refund processing

Approved refunds are usually initiated within 7–10 working days after verification and may take additional time to reflect depending on the bank, card network, UPI provider, payment gateway or accounting process. Refunds are normally made to the original payment method or to a verified business bank account. BuzBill may issue a credit note where required for tax or accounting purposes.

10. Chargebacks and disputes

If a customer raises a chargeback or payment dispute without first contacting BuzBill, access may be suspended while the dispute is reviewed. Customers remain responsible for valid charges, taxes, used services and third-party charges.

11. Termination by BuzBill

BuzBill may suspend or terminate services for breach of Terms, non-payment, misuse, fraud, security risk, unlawful activity, third-party policy violation or legal requirement. Refunds are not provided for termination caused by customer breach, misuse, fraud or unlawful activity.

12. Contact

Email cancellation and refund requests to support@buzbill.com. For escalation, follow the Escalation Matrix.