Cancellation & Refund Policy

1. Scope and seller

BuzBill is operated by BUZBILL PRIVATE LIMITED, CIN U62091KA2026PTC228193, tax registration number 29AAPCB1675A1ZN, with its registered office at NO 196, BILEKALLI VILLAGE, MICO LAYOUT, Bannerghatta Road, Bangalore South, Bangalore – 560076, Karnataka, India. This policy applies to software subscriptions, add-ons and other services purchased from BUZBILL PRIVATE LIMITED. Any different cancellation or refund terms in an order must be clearly disclosed and accepted before payment and remain subject to applicable law.

This is not the refund policy for a restaurant’s food, beverages or orders. The restaurant named on the order is the seller, receives its customer payments directly and applies its own cancellation and refund terms shown before the restaurant payment. Contact that restaurant for order changes, missing items, fulfilment or restaurant refund approval. See Payments & Restaurant Transactions.

2. Cancellation and stopping renewal

Send a cancellation request to support@buzbill.com from the registered business email or authorised admin contact. Include your business and outlet name, registered phone number, subscription or invoice number and the authorised requester’s details. Standard monthly plans use manual renewal; one payment does not authorise an automatic debit. If you do not wish to renew, notify support before the next renewal date shown in your accepted order. Any separately agreed recurring arrangement must be cancelled before its next authorised debit.

Cancellation stops future service renewal once processed; it does not itself refund a payment already made. Access continues until the end of the paid billing period unless you request earlier closure or access is suspended or terminated for a reason allowed by the Terms or law. Any separately authorised recurring payment mandate should also be cancelled through the payment provider; ask support if assistance is needed. Keep the cancellation confirmation and contact support if a renewal is charged after confirmed cancellation.

3. First-time subscription refund, including the first monthly plan

A first-time paid software subscription, including the first monthly subscription, is eligible for review if we receive the cancellation request within 7 calendar days of activation. The account must not have gone live for regular billing or completed implementation, and paid credits, custom work, migration, training or third-party services must not have been consumed. This is a conditional request window, not an unconditional money-back guarantee.

Where a request qualifies, any deduction for a separately delivered service, consumed credit or non-recoverable third-party charge must be supported by the accepted pre-payment terms and explained in the refund calculation. Taxes are adjusted only as permitted by applicable law and the relevant tax documentation. Undisclosed charges are not added after the request. Statutory rights remain unaffected.

4. Later monthly periods and renewals

The first monthly subscription is subject to section 3. Later monthly periods and renewal payments are non-refundable once the relevant service period has started, except for a verified duplicate charge, billing error, unauthorised charge, service non-delivery, an agreed commercial exception or a refund required by law. A payment that is debited but remains pending or fails is reconciled with the payment provider; a failed-payment reversal is distinct from a discretionary subscription refund.

5. Annual subscriptions

The first-time window in section 3 also applies to an initial annual software subscription. After that window, cancellation does not create an automatic pro-rata refund. Any separately approved exception is calculated using the accepted order, delivered service period and previously disclosed non-refundable items, and is explained to the customer. This does not restrict remedies for non-delivery, billing errors or rights required by law.

6. Separately charged services and third-party items

Completed setup, implementation, menu/data migration, training, customisation, reports, integration work, API setup, on-site visits, travel, printing and third-party services or credits are not refundable to the extent already delivered, consumed or committed under terms disclosed and accepted before payment, unless otherwise agreed or required by law. The quotation or order must identify any non-refundable component before it is paid. This does not exclude a remedy for a service that was charged but not delivered.

7. Hardware, where separately supplied

BuzBill software is delivered digitally. If hardware is separately supplied under a written order, that order must identify the seller, product, dispatch and delivery terms, charges, return conditions and applicable warranty before payment. Returns, repair or replacement then follow those agreed terms and applicable law. Hardware used with BuzBill but bought from another seller remains subject to that seller’s terms.

8. Credits and add-ons

Usage-based SMS, WhatsApp and other provider credits are subject to the validity and refund conditions disclosed before purchase. Consumed usage is not refunded unless there is a verified billing error, provider reversal or legal requirement. Unused credits are not automatically refundable where their purchase commits a non-recoverable provider charge that was disclosed before payment.

9. Review, refund initiation and tracking

Support verifies the invoice, payment reference, request date, activation and usage against the accepted terms, asks for any necessary missing information and communicates its decision and any refund calculation. The 7–10 working day period below is an initiation period after verification; it is not a promised review or final bank-credit deadline.

Approved refunds are normally initiated within 7–10 working days after verification. Refunds use the original payment method where the provider supports it. An alternative payout is used only where the original route cannot be used, after appropriate payee verification and agreement. Never provide a UPI PIN, card CVV or payment OTP to receive a refund.

The bank, payment network or provider may take additional time to credit the amount. We provide the available refund reference and provider status so it can be tracked. Contact support@buzbill.com with the invoice and payment reference if a decision, initiation or credit is delayed, and use the Escalation Matrix for an unresolved case. A tax credit note or account credit is not itself proof that money has been refunded; an account credit is used instead of a cash refund only by agreement or where the accepted terms expressly permit it.

10. Payment errors, chargebacks and disputes

Report duplicate, failed, unauthorised or incorrectly charged payments to support with the invoice and transaction reference so we can investigate with the provider. You may also use the bank’s or payment provider’s dispute process. Access restrictions during a dispute must follow the Terms and applicable law; contacting support does not waive your payment-dispute rights. Customers remain responsible for valid, undisputed service charges.

11. Termination by BuzBill

BuzBill may suspend or terminate services for breach of Terms, non-payment, misuse, fraud, security risk, unlawful activity, third-party policy violation or legal requirement. Refunds are not provided for termination caused by customer breach, misuse, fraud or unlawful activity.

12. Contact

Email support@buzbill.com or phone +91 9900124505 for BuzBill subscription cancellation and refund requests. For escalation, follow the Escalation Matrix.

BuzBill is operated by BUZBILL PRIVATE LIMITED, CIN U62091KA2026PTC228193, tax registration number 29AAPCB1675A1ZN, with its registered office at NO 196, BILEKALLI VILLAGE, MICO LAYOUT, Bannerghatta Road, Bangalore South, Bangalore – 560076, Karnataka, India.