Privacy Policy
Last updated: 26 October 2026. This policy explains how BuzBill collects, uses, shares, protects and retains personal data across its website, demo requests, POS software, apps, support channels and related services.
1. Who we are
BuzBill is operated by BUZBILL PRIVATE LIMITED, CIN U62091KA2026PTC228193, tax registration number 29AAPCB1675A1ZN, with its registered office at NO 196, BILEKALLI VILLAGE, MICO LAYOUT, Bannerghatta Road, Bangalore South, Bangalore – 560076, Karnataka, India. We provide POS, billing and restaurant-management software. In this Privacy Policy, “BuzBill”, “Company”, “we”, “our” and “us” refer to BUZBILL PRIVATE LIMITED. “You” includes website visitors, business customers, authorised users, staff, support contacts and restaurant customers whose information is processed through BuzBill. See our Corporate Information page for company details.
2. Applicability
This Privacy Policy applies to buzbill.com, BuzBill web dashboards, mobile applications, POS software, demo and enquiry forms, onboarding, training, support, billing communication, integrations, APIs and any other service where this policy is linked. It does not apply to third-party websites, payment gateways, WhatsApp, SMS providers, accounting tools, marketplace apps or delivery/ordering partners that operate under their own privacy policies.
3. Personal data we collect
Depending on how you interact with BuzBill, we may collect the following categories of information:
| Enquiry and demo data | Name, phone number, WhatsApp number, email address, business name, city, outlet type, enquiry notes, preferred demo mode and communication history. |
|---|---|
| Account and onboarding data | Business name, registered/legal name, outlet address, tax registration number, FSSAI or licence details where provided, subscription plan, authorised admin details and staff user details. |
| Product usage data | Login activity, device and browser information, IP address, feature usage, role activity, configuration changes, error logs, support diagnostics and security logs. |
| Restaurant operational data | Menus, categories, tax settings, item prices, bills, KOTs, orders, tables, inventory, suppliers, customers, loyalty data, discounts, voids, refunds, payment modes and reports entered or generated by the customer. |
| Billing and payment data | Invoices, payment status, transaction references, refund status and subscription history received from the applicable payment provider or merchant. Depending on the authorised integration, this may include provider-issued payment tokens and masked payment details. A payment token is not a full card number. Card credentials and payment authentication should be entered only into the payment provider’s designated payment interface; do not send full card numbers, CVV, UPI PINs or OTPs through BuzBill support or enquiry channels. |
| Support data | Messages, call notes, screenshots, attachments, remote troubleshooting details, feedback, complaints and training requests. |
4. How we collect data
We collect data directly from you, from your authorised users, through your use of BuzBill, through forms on our website, through support channels, through cookies and similar technologies, and from service providers such as payment gateways, communication tools, hosting providers, analytics tools or integration partners.
5. How we use personal data
- To respond to enquiries, schedule demos and communicate about BuzBill products and services.
- To create, configure, operate and support customer accounts, outlets, users and subscriptions.
- To provide POS billing, KOT, reporting, inventory, CRM, WhatsApp bill sharing, online ordering and other selected features.
- To process payments, generate invoices, manage renewals, verify transactions and maintain business records.
- To provide onboarding, migration, training, troubleshooting, product updates and customer support.
- To secure the platform, prevent misuse, investigate errors, enforce access controls and maintain audit logs.
- To improve product performance, user experience, reliability, analytics and feature design.
- To comply with applicable legal, tax, accounting, regulatory, dispute-resolution and enforcement obligations.
6. Restaurant customer data and payment information
When a restaurant uses BuzBill, it decides what customer and operational information it collects for its business and is responsible for its own privacy notice, permissions and lawful use. BuzBill processes that information to deliver the contracted software, on the restaurant’s instructions, and as needed for our own security, support, account, billing and legal obligations. Restaurant customers should read the restaurant’s notice at the relevant checkout.
Depending on the features used, the restaurant and BuzBill may exchange customer contact details, items ordered, order or bill identifiers, amounts, payment and refund status, transaction references and communications needed to fulfil, reconcile or support a transaction. The applicable payment provider receives information needed to process and authenticate payment under its own notice. Restaurant proceeds settle directly to the restaurant’s own account. Our separate subscription payment records concern payments to BUZBILL PRIVATE LIMITED for BuzBill services.
For an order, restaurant bill or restaurant-controlled customer record, first contact the restaurant identified on the bill or checkout. Contact support@buzbill.com for questions about BuzBill’s own processing or for help identifying the correct contact. We may need to verify the requester and coordinate with the restaurant before acting. Businesses should not upload information that is unnecessary for using BuzBill.
7. Communication and marketing choices
When you request a demo, ask for support, create an account or purchase a service, we use the contact details you provide to respond and communicate about that request, onboarding, billing, security and service delivery through the relevant channel. Restaurant order and transaction messages are sent as part of the restaurant’s authorised service workflow and applicable messaging permissions.
Optional promotional messages require the permission applicable to the channel and purpose. Visiting the website, making a restaurant payment or accepting service terms does not itself subscribe you to unrelated marketing. You may use the message’s unsubscribe or opt-out facility, or email support@buzbill.com to withdraw BuzBill marketing permission. Contact the relevant restaurant for its marketing preferences. Necessary service, security and transaction messages may continue on an appropriate basis.
8. Cookies and analytics
We may use cookies, local storage, pixels or similar technologies to keep the website functional, remember preferences, understand page performance, measure campaigns, prevent abuse and improve user experience. You can control cookies through your browser settings, but some parts of the website or app may not work correctly if required cookies are blocked.
9. Sharing of data
We do not sell personal data. We may share data only where required for legitimate business or legal purposes, including with hosting providers, cloud infrastructure providers, payment gateways, SMS/WhatsApp/email providers, CRM/support tools, analytics tools, implementation partners, auditors, professional advisers, law-enforcement agencies, regulators or courts. Service providers are expected to process data only for the agreed purpose and to use appropriate security measures.
10. Third-party services and integrations
BuzBill may integrate with third-party services such as payment gateways, WhatsApp Business providers, SMS gateways, accounting software, delivery/order platforms, online menu tools or hardware providers. Your use of those services may be governed by their own terms and privacy policies. BuzBill is not responsible for independent processing carried out by third parties outside our control.
11. Data retention
We retain personal data for as long as needed to provide services, maintain accounts, resolve disputes, meet contractual and legal obligations, prevent fraud, generate records, enforce agreements and support legitimate business purposes. Website lead data may be retained for up to 24 months unless a longer relationship or legal requirement exists. Subscription, invoice, tax and accounting records may be retained for the period required under applicable law. Customer operational data may be deleted, exported or retained according to the subscription, support requirement, backup cycle, legal obligation and account-closure process.
12. Security
We use reasonable technical and organisational safeguards appropriate to the data and service. Depending on the product, deployment and customer configuration, these may include access controls, role-based permissions, secure hosting practices, encryption in transit, monitoring, backups, staff access restrictions and incident-response processes. Specific deployment and recovery arrangements depend on the applicable service scope; see our Security notes. No digital system can be guaranteed to be completely secure. Customers should use strong passwords, restrict admin access, review staff roles and immediately report suspicious activity.
13. Your rights and choices
Subject to applicable law, you may request access to your personal data, correction of inaccurate data, deletion of data, withdrawal of consent, restriction of processing, portability where applicable, grievance redressal or information about how your data is processed. Some requests may be limited where retention is required for legal, tax, security, dispute-resolution or contractual reasons.
14. Grievance and privacy contact
For privacy requests, consent withdrawal, complaints or data-related grievances, contact support@buzbill.com, phone +91 9900124505, or write to BUZBILL PRIVATE LIMITED at the registered office below. Identify the account or restaurant involved and describe the request. Provide only the details needed to locate the record; do not send payment authentication details or unnecessary identity documents.
For unresolved requests, refer to our Escalation Matrix and include any earlier support reference.
15. Children
BuzBill is a business software product and is not intended for use by children or minors. Customers should not create staff accounts for minors or upload children’s personal data unless they have a lawful basis and all required permissions under applicable law.
16. International processing
Depending on hosting, support and service-provider arrangements, data may be processed in India or other jurisdictions. Where cross-border processing is involved, we take steps required by applicable law and contractually require relevant service providers to protect the data they process for us.
17. Changes to this Privacy Policy
We may update this Privacy Policy as our services or processing change. The current version will be posted with its revised “Last updated” date. Where required, we will provide additional notice or seek new consent; posting an update does not replace consent where consent is required.
18. Contact
BuzBill is operated by BUZBILL PRIVATE LIMITED, CIN U62091KA2026PTC228193, tax registration number 29AAPCB1675A1ZN, with its registered office at NO 196, BILEKALLI VILLAGE, MICO LAYOUT, Bannerghatta Road, Bangalore South, Bangalore – 560076, Karnataka, India.
Email: support@buzbill.com
Phone: +91 9900124505
Legal and company details: Corporate Information