Payments & Restaurant Transactions

1. BuzBill subscriptions and services

BuzBill is operated by BUZBILL PRIVATE LIMITED, CIN U62091KA2026PTC228193, tax registration number 29AAPCB1675A1ZN, with its registered office at NO 196, BILEKALLI VILLAGE, MICO LAYOUT, Bannerghatta Road, Bangalore South, Bangalore – 560076, Karnataka, India. Payments to BUZBILL PRIVATE LIMITED are for its software, setup or related services. Current software plans are Counter ₹999, Restaurant ₹1,999 and Multi-outlet ₹2,999 per outlet per month, inclusive of applicable taxes; see Pricing for the included features. Standard monthly renewal is manual, with no automatic debit authorised by a single payment. The accepted written order or invoice shows the selected plan, outlet count, total INR amount and tax breakdown, billing period and agreed delivery or activation schedule before payment. Optional hardware, implementation, migration, custom work and provider usage charges are separately disclosed and approved before collection. Custom services require a written quotation. See Terms & Conditions, Cancellation & Refund and Service Delivery.

2. Restaurant orders and bills

The restaurant identified on the relevant order, bill or checkout sells the food, beverages or other restaurant goods and services. BuzBill provides the software and authorised payment integration. Restaurant customer payments are processed through the restaurant’s own payment-provider arrangement and settle directly to that restaurant’s own account. BuzBill does not receive these proceeds for onward settlement under this model.

Each restaurant must complete the applicable provider’s merchant onboarding and obtain approval for its payment integration. A restaurant cannot use BuzBill’s subscription merchant account as its own restaurant collections account.

3. Information at restaurant checkout

Before a restaurant customer pays, the restaurant’s checkout must identify the selling restaurant and its contact details, describe the items or bill being paid, show the total and applicable taxes or charges, and provide its order acceptance, fulfilment, cancellation and refund terms. The restaurant’s privacy notice and support contact must be available there. For delivery, takeaway, table service or another fulfilment method, the applicable method and estimate must be shown by that restaurant. This page does not set a common food-order refund window or delivery promise for all restaurants.

4. Order cancellations and restaurant refunds

Contact the restaurant named on the bill or checkout for order changes, cancellations, missing or incorrect items, fulfilment delays and refund approval. The restaurant decides and is responsible for refunds under its disclosed terms and applicable law. BuzBill may provide authorised technical assistance to submit or track a refund within the restaurant’s provider integration; it does not replace the restaurant’s approval or the provider’s processing rules. The BuzBill software-subscription refund policy does not govern a restaurant’s food order.

5. Failed, pending or duplicate payments

Keep the order or invoice number, amount, time and payment reference. If a payment is debited but confirmation is missing, check the status with the selling restaurant or BuzBill subscription support, as applicable, before paying again. The merchant coordinates reconciliation with its payment provider. A failed-payment reversal and an approved purchase refund are different processes, and final credit depends on the payment provider, network and bank.

For an unauthorised transaction or a payment dispute, contact the merchant and use the relevant bank or payment provider’s reporting process. Do not share card CVV, UPI PINs or payment OTPs to trace a payment or receive a refund.

6. Receipts and support

The seller shown on the transaction is responsible for the relevant sales receipt or invoice. BuzBill issues its own subscription/service invoices; the restaurant is responsible for its restaurant bills and tax details. For BuzBill subscription questions or technical assistance, email support@buzbill.com or call +91 9900124505. For a restaurant order, use the restaurant contact on the bill or checkout first. If a technical problem is reported to us, include the restaurant name and order reference so it can be routed correctly.

7. Payment data and provider terms

Payment providers operate under their own terms and privacy notices. BuzBill’s handling of payment references, payment status and related records is described in the Privacy Policy. A gateway’s approval or certification does not imply that BuzBill has a separate certification. Available payment methods and features depend on the provider’s approved integration.